Frequently Asked Questions (FAQs)

  1. What is a Calling Card?
  2. What is Pinless Calling?
  3. What is an ITSP?
  4. What is an IP PBX?
  5. What is Callback?
  6. What is a Callshop?
  7. What does PEC Do?
  8. What is the Cardsaver System?
  9. Can I setup Agents with Cardsaver?
  10. Can agents pay via Credit Card?
  11. Where do I get the Access Numbers for Callers to dial?
  12. Can I sell accounts to customers via a website?
  13. Can pinless customers access their own accounts?
  14. Can pinless customers pay via Credit Card?
  15. Do I have to purchase the Cardsaver system?
  16. How much does it cost?
  17. What can PEC provide to me?
  18. What doesn't PEC provide?
  19. What is required to get going?

1. What is a Calling Card?

A Calling Card or Prepaid Phone Card is a cardboard or plastic card which contains a pin number on it that can be used to pay for telephone calls. A calling card is used to provide cheaper communications than a normal phone service. It is usually used to make cheaper International Calls.

2. What is Pinless Calling?

Pinless Calling is similar to a calling card in that it used used to pay for telephone calls. The main difference is that with a Calling Card, a caller is identified by a unique pin number that is given to them, where Pinless Calling uses the Caller's Phone Number (Caller ID) to identify them. Pinless Calling allows caller's to avoid entering the cumbersome pin numbers.

3. What is an ITSP?

As ITSP is an Internet Telephone Service Provider. For Example, Vonage would be considered an ITSP. An ITSP would provide phone service to a customer via the Internet rather than the traditional phone service where they would run analog phone lines. An ITSP would be able to provide the same features as a traditional phone service.

4. What is an IP PBX?

An IP PBX is a Phone System which runs over a computer network. This allows the users of the phone system to be accessible anywhere the computer network is accessible. For example a user could be working from home, hotel or the office and they would be available to make or receive calls. IP PBX's today have built in IVR, Voicemails, Conferencing & all other required phone system features.

5. What is Callback?

CallBack is used as opposed to typical prepaid or postpaid calling platforms is simply to avoid international legality issues. With Callback you would Dial your access number the same way you would dial a US phone number from your country. After dialing the access number, wait for the first ring and hang up the phone. In a few seconds, your phone will ring, and there will be a message prompting you to dial your destination number.


Since VoIP, calling cards, and calling services are illegal in so many countries throughout the world, CallBack allows the system Admin to place the equipment in a legal country and make the call from there. The idea is to do all of the outgoing calling from a legal country where lines are more obtainable and international calling rates are cheaper.

6. What is a Callshop?

A Callshop is a place where people can go to make telephone calls. The owner of the callshop will be able to get a report on the calls that are being made and bill for the calls in advance or when the caller is done making their calls.

7. What does PEC Do?

PEC has been designing & developing telecom systems for over 30 years now. With PEC's expertise, PEC can help you to start or deploy your own Calling Card, Pinless, ITSP, Call Shop, IP PBX or Callback Service.

8. What is the Cardsaver System?

Cardsaver is PEC's Billing product which is used to bill for all the telecom services you sell to your customers. Furthermore, Cardsaver provides multiple levels of users (Administrators, Agents, SubAgents, Customer Service & End USers) along with Rate Table Management, Call routing & Complete Reporting. As well Cardsaver has a Virtual Storefront accessible via Web or Phone where customers can signup and provision their accounts.

9. Can I setup Agents with Cardsaver?

Yes, you can have as many agents reselling your services as you want and provide commisions for each of their sales. As well, these agents would be able to sign up their own Sub-Agents and all transactions would be logged.

10. Can agents pay via Credit Card?

Yes, if you allow it Agents can recharge their account via Credit Card.

11. Where do I get the Access Numbers for Callers to dial?

PEC can provide you with Access Numbers throughout the USA, Canada and over 40 other countries.

12. Can I sell accounts to customers via a website?

Yes, PEC Can provide you a Virtual Storefront from which customers can signup up for service. The Storefront integrates with various credit card companies and provide levels of frad prevention.

13. Can pinless customers access their own accounts?

Yes via the Virtual Storefront customers can login to their account.

14. Can pinless customers pay via Credit Card?

Yes, your customers can recharge their account via credit card on the phone or via the web.

15. Do I have to purchase the Cardsaver system?

No, you don't have to purchase the Cardsaver System. PEC also has an option to provide a hosted platform where we provide you almost everything required to start your own telecom services. As well the best part is that you have no commitments. You can cancel at any time. You also have the option to purchase the Cardsaver system & equipment at any time.

16. How much does it cost?

The cost will depend on whether you want to host the services at PEC or if you want to purchase the sytems. We usually recommend new customers to the business to host it first to get comfortable with the business. However, PEC makes the Hosted Option and Purchase options very cost effective.

17. What can PEC provide to me?

PEC can provide the following:

  • PEC Cardsaver Telecom Services Billing Platform
  • Cisco/Quintum Voice Hardware
  • Co-Location Hosting
  • Internet Services
  • DID Services (USA, Canada & over 40 other countries)
  • Generator Backed power
  • Technical Support
  • Business Support (Guidance with regards to the business, marketing, etc)

18. What doesn't PEC provide?

PEC does not provide Calling Card Printing, International Termination Services and does not do the Marketing/Sales to your customers.

19. What is required to get going?

Give us a call at +1-732-290-1900 and we will make the process of getting going as easy as possible.