Customers around the world use PEC's solutions to manage their call shops sized from 2 to 24 stations. In addition, several customers use a single installation of PEC's solution to control up to 75 call shops and over 500 simultaneous calls. Here's how the process works:
Technically, there are two solutions that PEC offers its customers.
Each of these two solutions allows you to control multiple call shops from a centrally located network. This means that you can resell your services to call shops, internet cafes and carriers around the world by allowing them to use your central network and long distance termination. This further allows the call shops to focus on bringing in the customers.
A Call Shop is a location where callers can come to and make both domestic and international calls. Most call shops are used for callers to make international calls, and tend to be in tourist locations, Countries where calling from a normal phone or mobile phone is too expensive or poorer areas where callers do not have their own phone lines. A Call Shop customer would come into the call shop and either pay for the call that they are going to make in advance or once the call is over, depending on the call shop.
Cardsaver has a module designed specifically for Call Shops, where a Call Shop Manager, would be able to track all the available seats in the Call Shop from a single user interface, enabling the seat as a customer comes into the Call Shop, and defining the customer as either a prepaid or postpaid customer.
With PEC's Callshop Solution, callshop owners can create Agents to resell their various services. Each agent can be setup with as much permission that you wish to allow them. Agents can be setup as prepaid or postpaid and commissions are automatically calculated by the system. Agents can setup their own sub-agents that can share their commission and can even have their own customer service reps for administering the system for accountability. Agents have their own easy interface which makes it easy for them to create and manage customers and sub-agents. Agents can even add funds to their customer via the telephone.
Auto Recharge allows customers to save their credit card numbers securely on the system. When a customer's balance falls too low, the system will automatically replenish their account.
PEC's Callshop Solution allows PIN Numbers to be generated in batches. PINS can be created in a disabled state to prevent theft and can easily be enabled as the PINS are distributed.
With PEC'S Callshop Solution, operators may activate or deactivate a booth at anytime. They can also allow a booth to receive incoming calls. All parties have the ability to disconnect a call at anytime.
Call forwarding support allows a specific access number to be setup to automatically forward to a specified number when dialed. This feature is extremely useful for world travelers and customers that want to keep their real numbers private.
PEC's Callshop Solution allows Customer Service users to be created with permissions. This will allows customer service users to service customers only with the accounts and abilities they have permission for.
PEC's easy web browser based call routing interface allows Administrators to easily add new carriers to send calls to, as well as define which carriers each destination should be routed to. Multiple Carriers can be defined for each destination to ensure that the calls go through.
The Carrier Bypass feature allows a carrier to be bypassed for a customer if the system detects the call is not completing through that carrier.
Administrators can be warned/alerted about a carrier failing calls to specific destinations. Thresholds can be defined so that carriers can automatically be pulled from routing temporarily if they are having issues.
Least Cost Routing allows routing to be decided based on the cost from each carrier. Cheaper carriers will be used as a higher preference when routing.
LCR profit guarantee ensures that the carrier that the call is going through is cheaper than the amount you are charging a customer. This allows you to guarantee you make a profit on each call
Priority Routing support allows you to manually define the routing to specific destinations and split the traffic between multiple carriers or multiple IP Addresses of the same Carrier. This helps to ensure that calls go through properly.
Group Based Routing allows you to control which carriers are used depending on the Group of accounts. This allows you to use premium based carriers for specific customers that require a higher grade of service and are willing to pay for it.
E-mail support allows customers to e-mail invoices, reports, graphs or alert messages to provided e-mail addresses.
Expiration Dates for an account can be set statically, or go based on the first used date of the account. If a customer Tops up an account with additional funds, the expiration date can be automatically extended.
PEC's Callshop Solution allows you to control most features for accounts based on the group they are associated with. This allows you to provide services to multiple types of customers with the use of a single platform.
Cisco Hardware and Cardsaver support the H323 protocol. This allows carriers that only support H323 to be utilized to send calls through.
With PEC's Callshop Solution, if a customer wants to redial the last number they just called, they can press 0# and the system will redial the last number dialed without them having to enter the full number again.
All the Live calls in the system can be viewed via the Web GUI. Calls can even be disconnected via the GUI.
PEC's Callshop Solution can support up to 9 languages at the same time. You can define a language based on the customer's account or the customer can choose the language when they dial into the system.
Any other language can be added at no additional charge as long as the customer can get the prompts recorded.
PEC's Callshop Solution can support multiple currencies at the same time. Currently Dollars, Euros, and Pounds are supported.
PIN Numbers can be fully managed via the Web GUI. PINs can be generated and modified as required. PINs can be exported to a file to be sent to a Printer. All Pins are tracked and you can easily generate reports to determine the number of PINs sold. PINs can be enabled/disabled easily.
Callshop Administrators have the flexibility to offer prepaid or postpaid services for Callback Accounts
Prompt control allows Administrators to change the wordings of any prompts that customers hear when they call the system.
PEC's Callshop Solution has a very complete Rate Table support which allows an unlimited number of rate tables and pattern defined for each rate table.
Please see Agent Reseller Module above
PEC's Callshop Solution has complete reporting available.
Cisco Hardware and Cardsaver support the SIP protocol. This allows carriers that only support SIP to be utilized to send calls through.
Speed Dial support in the Cardsaver Platform allows customers to store up to 99 of the most common numbers they call. When the system prompts the caller for the destination number, and the caller enters their store speed dial number, the system will automatically dial the number.
Allows customers to be charged a surcharge based on the access number they dial or based on the phone number the customer is calling from.
Virtual Storefront (Customers can sign up for service or provision their accounts)
In this solution, each callshop will install a Quintum VoIP Gateway ranging from 2 to 24 ports. Each Quintum must have an Internet connection and phones connected to it. One phone must be connected for each station. The Internet connection does NOT need to have a static IP address since we use the MAC address of the Quintum to authenticate the unit. Additionally, each call shop must have a manager's computer connected to the Internet to allow them to manage stations.
Furthermore, in a central location, you will require a Quintum Call Relay and a server with the PEC Billing software installed. Each of the call shop's Quintum devices will send calls through the centrally located Call Relay. The Call Relay will communicate with the billing software to provide authentication for each station, and then send the call to a long distance carrier.
In this solution, each call shop will have multiple SIP Phones or ATA devices with analog phones connected. In some cases, call shop even choose to use PC to Phone software which is installed on a computer at each station. Each SIP Phone or ATA device must have an Internet connection. The Internet connection does NOT need to have a static IP address since each phone will register with a centrally located SIP Server. In addition, each call shop must have a manager's computer connected to the Internet to allow them to manage stations.
Furthermore, in a central location, you will require a server with the PEC Billing software installed and another server with PEC SIP Server installed. Each of the call shop's SIP Phones, ATA devices, and PC to Phone clients will send calls through the centrally located SIP Server. The SIP Server will communicate with the billing software to provide authentication for each station, and then send the call to a long distance carrier.
For more information regarding call shop and pricing, please call us at 1-732-290-1900 or email us at firstname.lastname@example.org