Call Back solutions have been around for many years and have generated huge profits for companies that have successfully implemented them. Many countries in South America, Africa and Asia are prime examples of countries in which call back systems are extremely profitable. Service Providers who need to provide inexpensive calling with reduced rates to their customer base without having to invest in expensive hardware and phone lines can take advantage of PEC's Call Back Solution.
Since VoIP, calling cards, and calling services are regulated in many countries throughout the world, Call Back allows the system Admin to place the equipment in a legal country and make the call from there. The idea is to do all of the outgoing calling from a legal country where lines are more obtainable and international calling rates are cheaper. Service providers and calling card operators based in the US or Europe can package Callback services with their existing products to increase revenues and explore new markets.
With Cardsaver, Administrators can create Agents to resell their various services. Each agent can be setup with as much permission that you wish to allow them. Agents can be setup as prepaid or postpaid and commissions are automatically calculated by the system. Agents can setup their own sub-agents that can share their commission and can even have their own customer service reps for administering the system for accountability. Agents have their own easy interface which makes it easy for them to create and manage customers and sub-agents. Agents can even add funds to their customer via the telephone.
Auto Recharge allows customers to save their credit card numbers securely on the system. When a customer's balance falls too low, the system will automatically replenish their account.
Cardsaver allows PIN Numbers to be generated in batches. PINS can be created in a disabled state to prevent theft and can easily be enabled as the PINS are distributed.
Customers can easily recharge their accounts using a credit card either via a Web GUI or via the phone IVR. Cardsaver has many fraud prevention features to verify the authenticity of the customer.
Cardsaver allows Customer Service users to be created with permissions. This will allows customer service users to service customers only with the accounts and abilities they have permission for.
PEC's easy web browser based call routing interface allows Administrators to easily add new carriers to send calls to, as well as define which carriers each destination should be routed to. Multiple Carriers can be defined for each destination to ensure that the calls go through.
The Carrier Bypass feature allows a carrier to be bypassed for a customer if the system detects the call is not completing through that carrier.
Administrators can be warned/alerted about a carrier failing calls to specific destinations. Thresholds can be defined so that carriers can automatically be pulled from routing temporarily if they are having issues.
Least Cost Routing allows routing to be decided based on the cost from each carrier. Cheaper carriers will be used as a higher preference when routing.
LCR profit guarantee ensures that the carrier that the call is going through is cheaper than the amount you are charging a customer. This allows you to guarantee you make a profit on each call
Priority Routing support allows you to manually define the routing to specific destinations and split the traffic between multiple carriers or multiple IP Addresses of the same Carrier. This helps to ensure that calls go through properly.
Group Based Routing allows you to control which carriers are used depending on the Group of accounts. This allows you to use premium based carriers for specific customers that require a higher grade of service and are willing to pay for it.
E-mail support allows customers to e-mail invoices, reports, graphs or alert messages to provided e-mail addresses.
Expiration Dates for an account can be set statically, or go based on the first used date of the account. If a customer Tops up an account with additional funds, the expiration date can be automatically extended.
You can control most features for accounts based on the group they are associated with. This allows you to provide services to multiple types of customers with the use of a single platform.
Cisco Hardware and Cardsaver support the H323 protocol. This allows carriers that only support H323 to be utilized to send calls through.
IVR is the phone interaction with the caller when they call into the system. This includes the order the prompts are played as well as the interaction with caller. The IVR can be adjusted based on the system requirements.
## Next Call Support (Dial ## to make another Call)
Low Balance Notification (Play a message to the caller to let them know their balance is running low)
Play a different welcome (greeting) message per access number
If a customer wants to redial the last number they just called, they can press 0# and the system will redial the last number dialed without them having to enter the full number again.
All the Live calls in the system can be viewed via the Web GUI. Calls can even be disconnected via the GUI.
Cardsaver can support up to 9 languages at the same time. You can define a language based on the customer's account or the customer can choose the language when they dial into the system.
Any other language can be added at no additional charge as long as the customer can get the prompts recorded.
Cardsaver can support multiple currencies at the same time. Currently Dollars, Euros, and Pounds are supported.
PIN Numbers can be fully managed via the Web GUI. PINs can be generated and modified as required. PINs can be exported to a file to be sent to a Printer. All Pins are tracked and you can easily generate reports to determine the number of PINs sold. PINs can be enabled/disabled easily.
Prompt control allows Administrators to change the wordings of any prompts that customers hear when they call the system.
Cardsaver has a very complete Rate Table support which allows an unlimited number of rate tables and pattern defined for each rate table.
Please see Agent Reseller Module above
Cardsaver has complete reporting available
Cisco Hardware and Cardsaver support the SIP protocol. This allows carriers that only support SIP to be utilized to send calls through.
Speed Dial support in the Cardsaver Platform allows customers to store up to 99 of the most common numbers they call. When the system prompts the caller for the destination number, and the caller enters their store speed dial number, the system will automatically dial the number.
Allows customers to be charged a surcharge based on the access number they dial or based on the phone number the customer is calling from.
Virtual Storefront (Customers can sign up for service or provision their accounts)
Cardsaver allows customers to top up accounts by using a PIN Number. This allows customers to add funds to their account without talking with an agent or going to a store and without using a credit card.
Using Cardsaver's Virtual Store Front you can provide an E-commerce website to customers where they can create accounts or login securely to manage their accounts via the WEB.
John travels to Dubai on a business trip. He purchases a credit of $20 on prepaid cellular phone from a local store. He calls home to his family in New York, and after 12 minutes, his balance runs out and the call is disconnected. He is extremely upset knowing the call cost him $1.66 per minute!
John speaks with one of his local contact and finds out about a "call back" service that is cost effective and will allow him to call home at a fraction of the cost. John buys a $20 call back card from a local vendor, and ...
Now, John is able to speak for 50 minutes for that same $20 because the call originated from USA rather than UAE.
PEC Telecom has been designing telecom systems since 1984. Our first call back system was designed nearly 15 years ago and used legacy technology. A typical system would cost about $150,000 and would cost $5,000 per month or more to operate. Although margins were high, the cost barrier to entry made it difficult for most to get into the business.
Today, PEC uses Cisco hardware in conjunction with our CardSaver billing software, to offer a high-quality, cost-effective Call Back solution that allows anyone to become profitable in the business. Whether you are selling the product in Africa, South America, Asia or anywhere else, PEC's Call Back solution allows you to offer a quality product that will give you the upper-hand in you market of choice.
The solution supports up to 500 concurrent calls and is offered as a purchased or hosted solution.
For more information regarding the product and pricing, please call us at 1-732-290-1900 or email us at email@example.com
Determining if call back is a viable solution for you is a very simple task. By answering the following questions, you can decide if it makes sense for you. We are using USA as an example, but call back calls can be made to anywhere in the world. Also, replace COUNTRY with the country you wish to sell call back services in.
First, incoming calls must be free or very cheap for call back to be viable.
Next, the cost to call USA from COUNTRY must be significantly higher than the cost to call from USA to COUNTRY.
If all of these conditions are true, then call back is probably a viable solution for you.
First and foremost, you must develop a solid infrastructure for your Callback system to run on. Without a solid infrastructure, you will be spending more time worrying about your systems integrity than marketing your product. The following is a list of equipment and services that you will require to start the business. We have also included recommendations that we feel will ensure a solid infrastructure.
We list this item first not only because it is one of the products that we provide, but because it is the most vital in the list. Choosing a good billing software will ensure that every call made through your system is tracked and no call is left unbilled. CardSaver by PEC is not only a robust, dependable software package; it is also the simplest and most user-friendly package in the industry. CardSaver enables you to view reports on traffic passing in and out of your system. CardSaver also gives you complete control over your calling cards, including PIN generation, a large variety of fees, expiration dates, and much more. CardSaver is a vital component for developing a solid infrastructure.
The VoIP gateway that handles all of the calls into and out of your system is the next vital component. If your hardware fails, your customers' calls will not go through. Thus, we recommend CISCO for all installations.
Ideally, we recommend a rackmount server with sufficient specifications:
Intel Pentium Dual-Core Processor
4 GB RAM or higher
Dual SATA hard drives
Gigabit Ethernet Adapter
Intel Single Quad Core Xeon Processor
4+ GB RAM
Dual 15K SAS hard drives
Gigabit Ethernet Adapter
Intel Dual Quad Core Xeon Processor
4+ GB RAM
Dual 15K SAS hard drives
Gigabit Ethernet Adapter
Choosing a reliable Internet service is the backbone of your Calling Card network and will ensure that your billing server and VoIP gateways will stay online. Ideally, you should place your servers in a co-location facility (i.e. 60 Hudson Street in New York) which is less likely to go down compared your office or home. However, if you are placing the equipment at a home or office - we only recommend Verizon FiOS as an Internet connection. If you are placing your systems in a co-location facility, be sure to ask your Internet provider what kind of redundancy is available in case their service goes down; often, the provider will use the backbone of another Internet provider in this event. If your Internet provider does not have a failover plan, you may want to consider selecting a second Internet service as a backup. PEC offers Internet service and hosting for CardSaver customers as well.
The phone service that you choose is as important as the Internet service that you choose. If your phone lines are down, your customers cannot call into your system. Generally, phone service is more reliable than Internet service, so it not necessary to be as concerned about redundancy. However, be sure to choose the correct phone service for your application. If you have a system that supports T1 lines, make sure that the T1 is a PRI. If you require that the Caller ID is logged for every call, be sure to add Caller ID (ANI) service. In the US, Canada, Western Europe, some of Eastern Europe and Australia - you have the option of choosing VoIP Phone Service for your access numbers. This is the recommended service as it is easy to acquire and will probably save you money. PEC can explain further if you have any questions regarding VoIP access numbers versus physical T1 lines.
We have had many customers, usually in Africa, that have, after configuring everything properly, complained about the system not working properly. After digging deeper into their problems, we came to realize that their line quality was so poor that the VoIP gateway could not understand the digits that customers were keying in from their phones. After changing their lines, the system worked perfectly.
In most places throughout the world, power outages are a daily event. If your systems are located in a place where power outages are common, it is essential to have some sort of power generator. For those living in places where electricity is taken for granted, it is still important to consider the integrity of your power service. It is essential, regardless of your location, to have a UPS battery backup. It is recommended that your battery backup can last at least two hours in case of a power outage. If you are placing your equipment in a co-location facility chances are that you will be connected to a generator, however, it is still necessary to have a UPS battery backup.
The solution supports up to 500 concurrent calls and is offered as a purchased or hosted solution. For more information regarding the product and pricing, please call us at 1-732-290-1900 or email us at firstname.lastname@example.org